Here are 6 practical tips you can use to improve your interactions/communications with others.
1. Treat every person you interact with dignity and respect. With this mindset and attitude, you will be able to see that everyone has valuable insight. See people from positive point of view and draw out the wealth of knowledge in others.
2. Seek to discover and learn something new from others. When you take time to understand others, you will be amazed by how much fresh things you can learn from others.
3. Be aware of your tone when speaking with others. Communicate your thoughts in a positive way, use a respectful and calm tone. This is the secret of getting people to listen to you in a respectful way.
4. Don’t raise your voice or use profane language. You can get your points across by using respectful and calm tone.
5. Stay away from destructive criticism. Focus on problem-solving and encourage people into finding solution instead of blame. This will make it safe for people to share their thoughts and feelings.
6. Create TRUST. With trust, people won’t be afraid to share their ideas with you and ask for you’re your input. When there is trust, there is partnership and constructive ideas will flow freely.
Internalize these tips/skills by practicing them daily. These skills will enable you to deal with people with even the most difficult personalities. You’ll be able to encourage them to work cooperatively with you.
When someone is charging at you full of negativity, your calm demeanor will be able to mollify them, lead them to find a common ground and promote constructive communications.